House Cleaning FAQs

We offer regular, deep, move-in/move-out, and special event cleaning services. We also customize our services to meet your specific needs.

We recommend weekly or bi-weekly cleanings to keep your home in top condition. We also offer monthly cleanings or one-time services.

We use eco-friendly cleaning products that are safe for pets and children. If you have a preference for a specific product, we can use that as well.

Yes, whenever possible, we assign the same team member to ensure consistency in the quality of service.

You don’t need to be home. We can coordinate secure access to your home if you prefer not to be present.

Your satisfaction is our priority. If you’re not completely satisfied, contact us within 24 hours, and we’ll return to address any issues.

Costs vary based on the size of your home and the type of service required. We offer personalized quotes with no obligation.

A deep cleaning includes all areas and details not covered in a regular cleaning, such as cleaning appliances, baseboards, ceiling fans, and more.

Yes, in addition to homes, we also provide cleaning services for offices and businesses.

Yes, we are insured, and all our staff are trained and certified to provide high-quality services.

You can schedule a cleaning by calling us, sending us an email, or through our website.

Yes, we offer referral discounts and special promotions for new clients or recurring services.

Yes, you can schedule your cleaning service online through our website. Simply fill out a form with your details and needs. Once completed, you will receive a link to select your preferred date and time and confirm your appointment.

You can contact us in several ways, depending on your preference:

• Phone: Call us directly to speak with one of our representatives and schedule your service.
• Text Message: Send us a text message for quick communication.
• Email: Send us an email with your questions or to request a quote.
• Online Form: Fill out our online form, and we will get back to you as soon as possible.
• Social Media: We are also available on our social media channels, where you can send us a direct message.

We love pets, but for their safety and to allow our team to clean efficiently, we recommend securing your pets in a separate room or area while we are cleaning. If your pet is comfortable around new people and doesn’t mind the noise, it can remain in the house, but please let us know in advance.

We offer several convenient payment options:

• Online Payment: You can pay securely online through our website after the service is completed.
• Credit/Debit Card: We accept all major credit and debit cards.
• Bank Transfer: Payment can also be made via bank transfer. Please let us know if you prefer this option, and we will provide the necessary details.

Please Note: We prefer not to receive payments in cash or by check to ensure a faster and more secure transaction process.

Deposit for New Clients: For new clients, we require a deposit of 50% of the total service cost to secure your booking.

Move-In/Move-Out Services: For move-in and move-out cleaning services, we require full payment before the service date

If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance to avoid cancellation fees. This allows us to accommodate other clients and manage our schedule effectively.

The duration of a cleaning service varies depending on the size of your home and the type of cleaning requested. Generally, a standard cleaning can take between 1.5 to 4 hours. For deep cleanings or larger homes, it may take longer.

Please remove any personal items and valuables from areas to be cleaned. If there are specific areas or items you want us to focus on, let us know in advance. Additionally, ensure that we have access to your home on the scheduled day.